Installation, service and your app.

After purchasing, book your installation in the York app — no phone call needed. Your account is created automatically the moment you order. Pick a date and slot, and a YORK-certified engineer visits on the confirmed date within that slot. If the engineer cannot make the timeframe you will see it in the app and we will reschedule around your availability.

Service visits are scheduled from the app. The water purifier includes service visits across the three-year period, typically every eight months, with the first due within seven to eight months of the registration date — the app tells you when yours is due and lets you book it in a couple of taps. Delaying service may reduce performance and filtration capability. YORK engineers assess the system and determine cartridge replacement based on water quality and performance; the engineer's assessment is final. If the water purifier has been relocated without proper reinstallation, warranty may be suspended until it is correctly reinstalled, and reinstallation charges apply before servicing.

Uses food-grade materials and is designed for household drinking water. Always use a cold-water connection. Do not consume water until initial flushing is completed. Every effort ensures purified water is safer and of better quality than untreated tap water; however, no guarantee is provided regarding exact TDS, PPM or pH levels, as results depend on local water conditions and incoming supply. Performance figures are based on controlled laboratory testing — actual household results may vary. YORK does not claim specific medical or health benefits; the water purifier is for water filtration only and is not a medical device. No refunds, claims or compensation are accepted after purchase and use, except where required under applicable consumer-protection law. Intended for household and small-office use; large-scale commercial use voids the warranty.

Self-installation: 36 months (manufacturing defects only). Professional installation by YORK: 36 months on both the Smart Water Purifier and the Alkaline Water Purifier. Warranty applies when installed and maintained by YORK-approved technicians. Filters are consumables and excluded from warranty.