Plan terms

Own it outright, or pay monthly.

Two ways to get a York water purifier, and they work differently. This page explains exactly what you are buying in each case, and what happens at the end.

Option one

Buy the water purifier outright

You own the hardware from day one.

  • The water purifier is yours the day it is installed
  • Professional installation is included
  • Servicing is included for 36 months
  • Cartridge replacements are included for 36 months: fitted by a York engineer on the Smart Water Purifier, sent by post on the Alkaline Water Purifier
  • No ongoing commitment and nothing to cancel
Option two

Pay monthly on a plan

You are paying for the service plan. The water purifier becomes yours at the end of it.

  • Choose a 3, 12, 24, 36 or 60-month term
  • A deposit is charged at checkout, then a fixed monthly payment
  • Professional installation is included
  • Every cartridge replacement is included: fitted by a York engineer on the Smart Water Purifier, sent by post on the Alkaline Water Purifier
  • At the end of the term the water purifier is yours to keep, at no further cost
The detail

What the contract says.

You are paying for the service plan: installation, every cartridge replacement and support for the length of the term. The water purifier itself is provided as part of that plan, and ownership passes to you once the term is complete.

Yes. When the final payment of your term is made, the water purifier is yours to keep at no further cost. There is no balloon payment and nothing else to settle.

You own the water purifier from the day it is installed. Installation is included, and servicing and cartridge replacements are included for 36 months.

We will contact you first to arrange it. If payments remain outstanding, York may pause cartridge deliveries until the account is brought up to date, and for a persistently unpaid account we may arrange collection of the water purifier. Ownership passes to you only once the term is paid in full.

Yes. Contact us and we will set out the settlement figure for your remaining term. You can either settle the balance and keep the water purifier, or arrange for it to be collected. Either way we will confirm the position in writing before anything happens.

Yes, on both options. On the Smart Water Purifier a York engineer fits each replacement cartridge. On the Alkaline Water Purifier the cartridges are sent to you by post to fit yourself; if you would rather an engineer fitted them, a visit can be booked and is charged per visit.

36 months on both water purifiers, on every plan and when bought outright. Cover applies when the system is installed and maintained by YORK-approved technicians. Filters are consumables and are excluded from warranty.

Relocating the water purifier to another room or address is treated as a new installation and reinstallation charges apply. If it is moved without proper reinstallation, warranty cover may be suspended until it is correctly refitted.

The full terms of sale apply to every order. Terms of service · Refund and return policy