Warranty & returns
Cover you can count on.
Warranty terms, safety guidance and what is and isn't covered — set out clearly.
Smart Water Purifier
4-Stage ROSelf-installation12 months
Professional install by YORKUp to 36 months
CoversManufacturing defects
Filters & cartridgesConsumable — excluded
Alkaline Water Purifier
7-StageSelf-installation12 months
Professional install by YORKUp to 24 months
CoversManufacturing defects
Filters & cartridgesConsumable — excluded
Warranty applies when the water purifier is installed and maintained by YORK-approved technicians. Filters are consumables and are excluded from warranty. If an engineer finds the water purifier has been relocated without proper reinstallation, the warranty may be void until the system is correctly reinstalled, and reinstallation charges will apply before any cartridge replacement or servicing can be carried out. Usage is intended for households and small offices; large-scale commercial use voids the warranty.
The system uses food-grade materials and is designed for household drinking water. Always use a cold-water connection. Do not consume water until initial flushing is completed. Operating temperature is 5°C to 45°C. The water purifier is intended solely for water filtration and should not be considered a medical or health device.
Every effort has been made to ensure the highest product quality and filtration performance so that purified water produced by the system is safer and of better quality than untreated tap water. However, no guarantee is provided regarding exact levels of TDS, PPM or pH balance, as these depend on local water conditions, environmental factors and the quality of the incoming raw tap water. Performance figures are based on laboratory testing under controlled conditions; actual performance in household environments may vary. YORK does not guarantee or claim any specific medical or health benefits from drinking or using purified water from this system.
No refunds, claims or compensation will be accepted after the purchase and use of the water purifier, except where required under applicable consumer protection laws. For full details of your statutory rights and our returns process, see our refund policy. For faults or maintenance concerns, raise a service request in the York app or contact us on WhatsApp or LINE.
Appointments can be cancelled or rescheduled in the app with at least 24 hours' notice. Shorter notice may incur an additional appointment charge under the contract. Once the installation is completed and signed off by you in the app, it is considered complete. Installation photos capture the installation area only — for example under the sink. No photographs of individuals, pets or household members are taken. After installation, register the water purifier in the app for annual maintenance with accurate contact details. Relocating the water purifier to another room or address is treated as a new installation and additional charges apply.